Water Utilities

  1. Water Utilities Mission
  2. Water & Sewer Rates
  3. Watering Schedule  & Restrictions
  4. Contact Us

The Water Utilities Department consists of four divisions; Drinking (potable) Water, Wastewater, Pretreatment and Laboratory Services.  All department employees are committed to delivering a safe and abundant supply of potable water sufficient to meet the needs of each of our customers at the lowest practical costs.  Our utility also has the parallel mission of transporting customer wastewater to treatment facilities at the lowest practical costs. To that end, we remain vigilant in meeting the challenges of source water protection, water conservation, and community education.

EMERGENCY  WEATHER ALERT FOR WATER


We have received notification from our water supplier, the North Texas Municipal Water district (NTMWD), that the demand for water at this time is exceeding their capacity. They urge all water users to conserve water however possible.  Expect low water pressure until their system can recover from this weather event.  See attached news release from NTMWD.

Our water crews are working 24/7 to maintain our system and respond to customer calls. Thank you for your cooperation and patience as we move through this unprecedented weather event.

Check out our cool "Story Map" to see how our water 
story started and how we get it done today!

REQUEST SERVICE OR REPORT AN ISSUE

To request water/wastewater maintenance or to report an issue online, visit Garland eAssist. You can also report a violation of any current water use restrictions.  

For water and wastewater emergency service, urgent maintenance requests, industry/commercial discharge reporting or taste and odor concerns, call 972 205-3210 or email Waterops@GarlandTX.gov.  Our control center operates 24 hours a day, 365 days a year.

UTILITY CUSTOMER SERVICE

For information about utility accounts, billing, credit information, and payment locations visit the Utility Customer Service website or call the main number for Customer Service at 972-205-2671.

For Emergency Power Outages call 972-205-3000 (24 Hours) or visit the Garland Power & Light website

LINE LOCATES

For City of Garland water and sewer line locates, please contact Texas 811 2 days before digging. You can visit the Texas 811 website or call 811. Line location services are provided for water and wastewater (sewer) mains only. Line locates for service lines (laterals) and lines on private property are not provided through the city.